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KNOWLEDGE MANAGEMENT
Across the board, in businesses, government agencies, and non-profits, people are doing knowledge work.
In software development, health care, transport planning, and community development, to name a few on a very long list, professionals do their work by sharing knowledge with colleagues, clients, and even with competitors when they are working together on joint ventures.
These are some of the key characteristics of knowledge work:
- it is collaborative and it often takes networks of people, working across organizations and even across countries, to get things done;
- the work is usually done by groups who work together in teams and those teams work with other teams; and
- people have to organize their work while they are doing it because knowledge work it is a 'just-in-time' way of working.
Whenever they make plans and turn those plans into actions people are also organizing: deciding on deliverables, deadlines, and who is going to be doing the work. Because they share knowledge when they engage one another on the phone, or talk face-to-face, or send emails, the heart of knowledge work is conversations.
For many organizations knowledge work is a new way of working. It requires more than communication. People must align around their goals, have shared expectations of success, and be clear about their responsibilities and commitments. So, while, IT plays a role in knowledge management, the main challenge is not technology but creating a culture that encourages and supports knowledge sharing, where employees develop effective knowledge sharing practices.
In every area, from leadership to management, knowledge work requires new practices. We work with you to develop those practices. From developing a deeper understanding of knowledge management to building practices that support aligning and knowledge sharing, we guide organizations through the new world of knowledge work.
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